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How dian4d Protects Your Personal Data

At dian4d, your personal information — from your account registration details to every deposit processed through DANA, OVO, GoPay or QRIS — is handled with strict data-handling protocols…

Data encrypted in transitDANA, OVO, GoPay, QRIS transactions securedAccount data stored on protected serversYou control your own dataContact us to request changes
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dian4d How dian4d Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is used, want to update your details, or need to submit a data-access request, our privacy support team is reachable through the channels below. Response times for privacy-related queries are typically within 24 hours on business days, and within 48 hours over weekends. You can also reach us from Jakarta or Surabaya through the same live-chat channel we use for account and payment queries.

Team online

Live Chat

Start a live chat directly inside your dian4d account dashboard, available 24 hours a day, 7 days a week. Our agents handle data queries and privacy requests alongside payment and account questions.

Email Support

Send your privacy request or data-correction query to our dedicated support email. We acknowledge all emails within 2 hours during business hours and aim to resolve data requests within 3 working days.

Help Centre Form

Submit a structured privacy-request form through the Help Centre inside your account settings. This route is the fastest for formal data-deletion or data-portability requests and creates an automatic case reference.

DATA HANDLING PRACTICES

Six Ways We Secure Your Information

Data security at dian4d is not a single measure — it is a layered set of practices covering how we store your details, how long we keep them, and who inside the…

End-to-End Encryption

Every piece of data you submit — including DANA and OVO deposit requests — is encrypted with TLS during transmission. Stored account records use AES-256 encryption at rest, so your details are protected even if infrastructure is audited.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on your device. You can review and withdraw cookie consent at any time from the Privacy section inside your account settings.

Account Security Controls

Two-factor authentication is available for all accounts and is strongly encouraged. If we detect a login from an unrecognised device, we send an alert to your registered email before allowing access, giving you time to block it.

Data Retention Policy

We keep account and transaction records for the period required under applicable law. Once the retention window closes, records are securely deleted. You may request early deletion where local law permits by submitting a form through the Help Centre.

Third-Party Access Limits

We share data only with payment processors — including the networks behind GoPay and QRIS — strictly to complete your transactions. No marketing partners, data brokers, or advertisers receive your personal account information.

Data Correction Requests

If your registered name, email, or mobile number is incorrect, you can request a correction through live chat or the Help Centre form. We verify your identity first, then update the record within one working day.

Your Privacy Policy Questions, Answered

The questions below reflect what Indonesian account holders most often ask about how dian4d handles personal data. If your question is not covered here, contact our privacy support team through live chat or the Help Centre form and we will respond within 24 hours on business days.

We collect your name, email address, mobile number, and the device identifier of the browser or app you use. If you deposit via DANA, OVO, GoPay or QRIS, we also record the transaction reference to reconcile your account balance.

We share data only with the payment processors required to complete your DANA, OVO, GoPay or QRIS transactions. No data is sold or shared with advertisers, data brokers, or unrelated third parties under any circumstances.

Retention periods depend on local law. Where local law permits, we delete records once the required retention window closes. You can request early deletion by submitting a form through the Help Centre in your account settings.

Yes. Submit a data-access request through the Help Centre form or live chat. We verify your identity first, then provide a summary of your stored account and transaction data within 5 working days.

Contact us through live chat or the Help Centre form to request a correction. After identity verification, we update your name, email, or mobile number within one working day. Changes to payment-linked details may require additional verification.

We use session cookies to keep you logged in and analytics cookies to monitor page performance. You can review your cookie preferences and withdraw non-essential consent at any time from the Privacy section inside your account settings.

Reach our privacy team via live chat (available 24/7), the dedicated support email, or the Help Centre form. All formal complaints receive a case reference number and a written response within 3 working days.

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