Reference

Your Account Rights on dian4d

These terms and conditions govern every account on dian4d.top — from the moment you open your account through every deposit made via DANA, OVO, GoPay or QRIS.

Account eligibility depends on local lawPayments: DANA, OVO, GoPay, QRISJakarta & Surabaya accounts supported24/7 enforcement of these termsUpdates notified via registered email
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dian4d Your Account Rights on dian4d
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear or you believe your account has been affected by an incorrect application of our policy, our support team is available around the clock to clarify your rights. You can reach us via live chat on dian4d.top, by email at [email protected], or through our Telegram channel — all three channels are monitored every day from 08:00 to 24:00 WIB, with email responses within four business hours.

Team online

Live Chat

Open the chat widget on dian4d.top any time between 08:00 and 24:00 WIB. Our agents can walk you through specific clauses, account status or any dispute arising from these terms.

Email Support

Write to [email protected] with your registered account ID and the clause reference. We aim to respond within four business hours and keep a written record of every terms-related query.

Telegram Channel

Join our official Telegram channel for real-time policy announcements and to send direct messages to our compliance team when a terms update requires your attention.

ACCOUNT SECURITY & DATA HANDLING

How dian4d Protects Your Account Under These Terms

These terms are enforced through concrete account-level controls — not just written commitments. Below are the six practices we maintain to keep your account data, transaction history and identity documents secure within…

Data Retention Policy

We retain your account data — including transaction records from DANA, OVO, GoPay and QRIS — for as long as your account is active and for up to five years after closure, in line with applicable Indonesian financial record-keeping requirements.

Cookie Usage

dian4d.top uses session cookies to maintain your login state and preference cookies to remember your last lobby section. You can manage cookie settings via your browser at any time; disabling cookies may affect account functionality.

Identity Verification

When these terms require identity checks — for example during withdrawal requests above the stated threshold — we verify your KTP or passport via our secure document portal. Verification data is encrypted and not shared with third parties.

Account Security Steps

Your account is protected by password hashing and optional two-factor authentication via your registered Indonesian mobile number. We will never ask for your password through live chat, email or Telegram under any circumstances.

Requesting Account Changes

To update your registered DANA, OVO or GoPay wallet number, submit a change request through your account settings page and complete the re-verification step. Changes take effect within 24 hours of approval by our compliance team.

Complaints & Escalation

If a terms-related dispute is unresolved after 72 hours, you may escalate by emailing [email protected] with your ticket number. We commit to a written decision within seven business days of receiving the escalation.

Terms & Conditions — Frequently Asked Questions

Below are the questions we hear most often from account holders in Indonesia about how these terms apply to their accounts, payments and personal data. Each answer references the specific area of our terms so you can locate the full clause at dian4d.top/terms-conditions/.

Yes. These terms apply to all accounts regardless of which payment method you use. GoPay deposits, like DANA, OVO and QRIS, are subject to the payment clause in Section 4 of these terms, including verification and transaction-limit rules.

We may update these terms at any time by publishing the revised version at dian4d.top/terms-conditions/. Your continued use of your account after publication counts as acceptance. We will also notify you by email to your registered address whenever a material change is made.

We reserve the right to suspend or permanently close any account found in breach. Before closure we will notify you via your registered email and allow 48 hours for a response, except in cases involving fraud or security threats where immediate action is required.

Email [email protected] from your registered address with the subject line 'Data Request'. We will compile your account data — including transaction logs from OVO, QRIS or DANA — and send a copy within 14 business days of your request.

Account eligibility depends on local law in your region of Indonesia. You must confirm you meet all applicable eligibility criteria when completing account registration. We may request supporting documentation at any stage to verify compliance with this clause.

Raise any dispute via live chat or email to [email protected] within 30 days of the issue arising. If unresolved after 72 hours, escalate to [email protected]. We aim to issue a written decision within seven business days of receiving any formal escalation.

Yes. Submit an account-closure request through your account settings or by emailing [email protected]. We retain transaction records for up to five years as required by applicable financial regulations, but will delete all other personal data within 30 days of closure confirmation.

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